2 - 5 years

1 - 4 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide exceptional customer service and support through various channels.
  • Respond to customer inquiries and resolve issues professionally and promptly.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Develop and maintain a thorough understanding of products and services.
  • Identify and escalate potential issues to senior management.
  • Consistently meet or exceed performance metrics and quality standards.
Job Requirements
  • Proven experience as a Customer Support Agent or similar role.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficient in using CRM software and other support tools.
  • Excellent interpersonal and analytical skills.
  • Ability to adapt to changing situations and priorities.

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