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For Employers

Customer support agent

Gratitude India Manpower Consultants Pvt. Ltd.

2 - 5 years

|

1 - 4 Lacs

mumbai suburban

Posted:1 hour ago| Platform:

Apply

Skills Required

application software customer service customer complaints customer support computer systems c++ customer relationship customer care networking system administration active directory linux microsoft windows customer handling customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide exceptional customer support through various channels, including phone, email, and chat.
Respond to customer inquiries and resolve issues professionally and promptly.
Utilize problem-solving skills to address complex customer complaints and concerns.
Collaborate with internal teams to enhance overall customer experience.
Maintain accurate records of customer interactions and transactions.
Continuously update knowledge of products and services to provide informed support.

Job Requirements

Strong communication and interpersonal skills are essential for building rapport with customers.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Excellent problem-solving and analytical skills are needed to resolve customer issues.
Proficiency in using computer systems and software applications is required.
Strong attention to detail ensures accuracy and quality in work.
Ability to adapt to changing situations and priorities.

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Gratitude India Manpower Consultants Pvt. Ltd.

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