Customer Success Specialist

Customer Success

About Mitsogo | Hexnode:

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

Responsibilities:

• Lead onboarding and training sessions tailored to U.S./APAC/EMEA-based customers.

• Build and maintain strong, long-term relationships with enterprise clients.

• Monitor customer engagement and proactively drive product adoption and satisfaction.

• Act as a trusted advisor, addressing customer concerns and providing timely solutions.

• Collaborate with Product, Support, and Sales teams to resolve issues and enhance customer

experience.

• Gather and relay customer feedback to influence product development and roadmap

decisions.

• Develop and execute customer success plans aligned with client goals.

• Track and report on key performance indicators (KPIs) to measure success and identify areas

for improvement.

• Support renewal processes and identify upsell or cross-sell opportunities based on customer

needs.

Requirements and Qualifications

• 2–6 years of experience in Customer Success, Account Management, or a related role,

preferably in the IT security or software industry.

• Strong interpersonal and communication skills with the ability to engage stakeholders across

various industries.

• Familiarity with CRM tools (e.g., Salesforce) and customer success platforms.

• Basic technical understanding of software and security solutions.

• Bachelor’s degree in Business, Technology, or a related field.

• Relevant certifications in customer success or IT security are a plus.