Customer Success Specialist

Zocialone is building the future of AI-powered social media marketing for Indian businesses. 100,000+ businesses already use our app to create, schedule, and manage content across Instagram, Facebook, LinkedIn, Google Business & more — without hiring a team or an agency.

Now we’re hiring a Customer Success Specialist who doesn’t just answer tickets, but drives real business success for our users — activation, retention, upgrades, renewals, and advocacy.

Make every customer not just use Zocialone, but win with Zocialone.

• If a business joins us confused, you turn that into clarity.
• If a trial user is inactive, you turn that into activation.
• If a paid user is slipping away, you turn that into retention.
• If a user sees value, you turn that into renewal or expansion.

Your success metric is not “tickets closed” — it is “customers retained, activated, upgraded, and successful.”

• Onboard new users through WhatsApp, Zoom, email, or in-app chat
• Identify customer goals and create success plans for each business
• Track product usage & proactively reach out to inactive / at-risk users
• Drive trial → paid conversions using value-led walkthroughs
• Reduce churn by spotting drop-off early and solving root causes
• Manage renewals, retention, account expansion, and upgrades
• Run webinars, product demos, and success education sessions
• Collect customer insights & pass structured feedback to product + marketing
• Respond to support queries empathetically, but with resolution + learning focus
• Maintain CS dashboards (activation rate, retention rate, churn %, NPS, upgrade rate)
• Build trust-based relationships with customers — become “their person” at Zocialone
  

• You have 1–4 years of experience in Customer Success, SaaS onboarding, or Client Success
• You are analytical + data-driven (churn %, retention %, activation %, MRR impact)
• You love speaking with customers and solving business issues, not just technical issues
• You think in outcomes, not tasks (“Did they succeed?” not “Did I reply?”)
• You can explain things clearly, simply, and confidently in Hindi & English
• You’re proactive — you chase impact, not instructions
• You enjoy working independent + fast, without micromanagement
• You can convert users without selling — just by showing value
• You believe retention is more powerful than acquisition
  

• You only want a support role (reply → close → next)
• You wait for customers to reach out instead of reaching out first
• You dislike calls, demos, or relationship building
• You need scripts, fixed routines, or slow corporate processes
• You’re not comfortable owning numbers
  

• You will directly own activation, retention, and upgrades for 100,000+ businesses and many more
• You’ll work closely with founders — not layers of management
• You’ll shape Zocialone’s customer experience from the ground up
• You’ll influence product, growth, and revenue decisions with real customer data
• Huge future potential: CS Lead → Head of Customer Success → CX/Revenue leader
  

• High ownership + high visibility role in a fast-growing SaaS startup
• Opportunity to learn across success, support, product, marketing and revenue
• Zero politics, fast execution, founder access, and real measurable impact

• "Churn reduced by 35%”
• “Activation rate increased from 42% → 71%”
• “Trial-to-paid conversion doubled”
• “Users love us because of the support + success experience you built”

If you're the kind of person who takes ownership, loves helping customers win, and thinks in numbers, not tickets — we want to talk to you.