Job
Description
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. InEvent is a remote event tech company with team members in over 13 different countries, speaking together more than 27 different languages. The team at InEvent shares a Vision of growth and Values, encouraging open communication and allowing individuals to be themselves. Your curiosity and passion to learn and grow are valued more than your experience. As a Customer Success Specialist for the APAC region at InEvent, your primary goal will be to WOW InEvent's users by providing guidance and support through chat support, emails, and virtual calls with high energy and active listening. Your responsibilities include meeting Customer Success (CS) KPIs such as response time, average handling time, and Customer Satisfaction (CSAT) on all queries, identifying issues with customers, investigating queries, reporting issues and potential improvements to the development team, continuously learning about tech and platform updates, collaborating with team members to test and enhance performance using the platform, and becoming a subject matter expert (SME) on the InEvent product. **Responsibilities:** - Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening - Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries - Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team - Learn continuously about tech and platform updates - Work with team members to test and improve performance using the platform - Become a subject matter expert (SME) on the InEvent product **Pre-Requisites:** - Fluent English to communicate in writing and voice with customers around the world - Fluency in other languages is a plus - Experience with Customer Success or similar - Experience in a SaaS or tech company - Outstanding communication skills and empathy - Flexibility and adaptability to service multicultural customers - Very (very) resilient to learn continuously in a startup InEvent offers a range of perks including Global Health Insurance with $0 deductible and outpatient coverage, Paid Time Off (PTO), Language Learning Programs, Annual Summits, Monthly Lunch days and activities, Monthly/Quarterly Challenges and Games with Prizes, Birthday Gift, and Work Anniversary Gifts. This position is a Permanent, Full-time role (40h per week) with an Independent Contractor status. If you are enthusiastic about customer experience and nurturing relations, possess the required skills and qualities, and are willing to continuously learn and grow, this position at InEvent may be the perfect fit for you.,
