Customer Success Specialist

As a part of the Professional Services team within Charles River Private Market, you will be responsible for handling customer support queries. This will involve resolving support tickets, completing assigned tasks, gaining a solid understanding of the product, and assisting customers primarily through email communication. While this role is individual contributor-based, you will engage in regular collaboration with internal teams and external clients, as well as coordinate daily with fellow support team members. Accurate documentation of work hours will also be a key responsibility. Key Responsibilities: - Task Execution: Efficiently complete daily assigned tasks on time. - Work Quality: Deliver high-quality work with attention to detail and accuracy, aiming for zero errors. - Efficiency: Maintain a high level of productivity and time management. - Accountability & Reliability: Take ownership of assignments, meet deadlines, and demonstrate flexibility when necessary. - Ad-hoc Support: Assist with additional tasks as assigned by the manager or team. Preferred Skills: - Excellent verbal and written communication skills. - Basic to intermediate proficiency in Microsoft Excel. - Familiarity with CRM tools like Zendesk or Salesforce is a plus. First-Year Goals: - Build product knowledge and understand support workflows. - Develop strong working relationships with stakeholders. - Contribute to team productivity and quality standards. Job Requirements: - Willingness to work in 24x7 shifts, including weekends and holidays if required. - Comfortable in a hybrid or office-based work environment. - Strong communication skills across all organizational levels. - Analytical mindset with problem-solving ability. - Detail-oriented and process-driven. - Experience with BI tools or data modeling is a plus. - Adaptability to thrive in a fast-paced, evolving environment. Note: This role is also open to freshers who demonstrate strong communication skills, a willingness to learn, and a proactive attitude.,