Customer Success Specialist

Company Description

HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and experience reliable services with HappyLocate.

Job Title - Customer Support Specialist

Location - Bangalore

Job Type - Full Time

Department - Operations

Summary - We are seeking a detail-oriented and customer-focused Customer Support

Executive to join our team. The ideal candidate will serve as the first point of contact for

customers, providing assistance, resolving inquiries, and ensuring a positive experience.

This role requires excellent communication skills, problem-solving abilities, and a

customer-first mindset.

Key Responsibilities:

- Customer Interaction

- Respond to customer inquiries via Phone, Email and Chat

- Handle customer complaints, escalations professionally and promptly

- Problem Resolution

- Investigate and resolve customer issues efficiently

- Follow the TAT for escalation resolution

- Feedback Collection

- Constant feedback from the customers at every stage of the process

- Ensuring improvement in NPS

- Process Adherence

- Documentation and records of every conversation to be maintained

- Following the company and business processes without deviations

- Service Excellence

- Ensuring customer satisfaction by maintaining service standards

- Cross-functional coordination

- Areas of improvement for other team members to enhance the experience of

a customer

Qualifications needed:

- Experience in Customer support or similar role, preferably from a Packing & Moving Industry

- Excellent verbal and written communication skills

- Ability to multitask and manage time effectively

- Proficiency in Excel and PowerPoint.