Customer Success Specialist

Key Responsibilities:

• Manage customer queries related to MTAB CNC TRAIN via Zoho Desk
• Create and maintain accounts, contacts, and potentials in Zoho CRM
• Handle invoicing and maintain financial records using Zoho Books
• Collaborate with internal teams through Zoho Cliq and Zoho People
• Schedule and conduct meetings using Zoho Meeting
• Assist with operational and coordination tasks across department
  

Compmesation

Working hours:

• A.M to 6.30 P.M
  

Note:

Requirements

Skills and Qualifications:

• Experience with Zoho applications: Zoho Desk, Zoho CRM, Zoho Books, Zoho Cliq, Zoho People, and Zoho Meeting
• Proficiency in handling customer queries (specifically for MTAB CNCTRAIN)
• Strong skills in account and lead management
• Basic knowledge of accounting and invoicing
• Effective team communication and coordination skills
• Accuracy in data entry and CRM updates
• Professional communication and time management abilities
• Strong problem-solving capabilities
  

How To Apply

• Updated Resume – Clearly highlighting relevant skills and experience.
• Cover Letter – Explaining:
• Why are you interested in this role?
• How your skills and background align with the position requirements.
• Why you would be a great fit for our partner-based model.
  

Note:

without a cover letter

Benefits

• Practical experience with the Zoho ecosystem and real-world CRM processes
• Exposure to customer-facing roles in a digital sales environment
• Collaborative team culture within a women-led cooperative
• Learning opportunities in enterprise software and customer success
• Flexible work hours and a growth-oriented environment