Customer Success Specialist

Customer Success Champion

📍 Remote – India Based | 🕒 Full-Time | 🌏 Global Exposure | 💻 Apply via LinkedIn Only

About Raven Labs

At Raven Labs, we help organisations become truly AI-ready. From strategy to systems, we remove uncertainty and guide businesses through digital and AI transformation — one roadmap, one automation, one intelligent system at a time.

Customer Success Champion

The Role

Customer Success & Operations Partner

• Brings

  structure to chaos

• Owns outcomes, not just tasks
• Can confidently support

  sales, marketing, tenders

  , and

  customer experience

• Loves creating great presentations and communicating clearly
• Thinks commercially and always puts the

  customer first

Your Responsibilities Will Include

• Acting as a

  seamless generalist

  across sales, marketing, and operations — helping us deliver faster, better, and smarter.
• Coordinating and improving

  customer experience

  , handling queries, follow-ups, and project updates.
• Managing

  tender documentation

  and submissions end-to-end with attention to detail and professionalism.
• Supporting the founders and wider team on

  presentations, proposals, and reports

  — adding that creative and polished touch.
• Ensuring

  deadlines are met

  , meetings are prepped, and follow-ups are done. Think of yourself as the one who keeps the trains running on time.
• Collaborating cross-functionally with tech, design, marketing, and delivery teams — often across time zones.
• Helping refine and roll out

  systems, tools, SOPs, and automations

  that drive internal efficiency.

We’re Looking For Someone Who Is:

• A true

  owner

  — proactive, reliable, and outcome-driven
• Highly

  organised

  , detail-oriented, and naturally excellent at juggling priorities
• A confident communicator with

  fluent spoken and written English

• Familiar with tech tools like Zoho, Jira, PowerPoint, Canva, Excel, Slack, SharePoint/OneDrive

• Creative

  , with an eye for design in decks, documents, and client-facing material
• Experienced in

  tech, consulting, or startup

  environments, especially in customer-facing or cross-functional roles
• Early riser — this is aligned to

  Australian business hours

  , with a

  start time between 6–7 AM IST

• Empathetic, positive

  , and a

  people-first personality

  — someone who can make both clients and teams feel supported

Why Join Raven Labs?

• Work directly with

  founders

  on real business problems and impactful projects
• Be part of transformation work across AI, automation, and intelligent systems
• Grow in a fast-moving,

  outcome-first

  , and

  remote-flexible

  environment
• Help shape the operational backbone of a company that’s going places

This is a full-time, India-based remote role aligned to Australian hours.

Apply now via LinkedIn