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Office Beacon LLC
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Customer Success Specialist

Customer Success Specialist

Office Beacon LLC

3 years

|

0 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

learning technology communication data software support management service export design

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title

Experience Level

Location

Shift Time:

RESPONSIBILITIES

Source quotes from airlines, negotiate to secure the best options.
Provide customers with quotes based on available freight opportunities.
Book shipments offered by customers
Communicate and attain approvals for extra charges on customer shipments
Proactively communicate with customers on the status of their shipments and any issues that come along
Assist with challenging requests and know when they should be escalated

APPLICANTS

Demonstratable experience working in air freight forwarding
Comfort with and interest in learning and working with new technology platforms and systems.
Fluent in English - verbal and written
Working in a customer-facing role a plus
Proven ability to maintain high levels of customer service
Strong verbal and written communication skills
Go-getter attitude with the ability to come up with solutions to challenges

About Office Beacon:

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Office Beacon LLC

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