Customer Success Manager

Location:

Working Hours:

About the Role:

We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with GoHighLevel (GHL) in either Customer Support or Customer Success roles.

Key Responsibilities:

• Onboard new clients and drive product adoption across the platform.
• Proactively engage with customers throughout their lifecycle to ensure seamless product experiences.
• Manage the top 100 customers, providing VIP support and focusing on churn
  prevention.
• Lead knowledge management initiatives to enhance internal and customer-facing resources.
• Identify at-risk customers, analyze challenges, and implement strategies to improve retention.
• Conduct targeted training sessions and webinars to bridge product knowledge gaps.
• Keep customers informed about new product releases and ensure effective adoption.
• Gather customer feedback to enhance the platform and collaborate with development teams.
• Develop an account expansion pipeline to maximize customer lifetime value.
• Drive customer marketing initiatives to strengthen engagement and advocacy.

Qualifications & Skills:

• 2-5 years of experience in US-based Customer Success roles (preferred).
• Experience in subscription-based SaaS is highly desirable.
• Strong communication and relationship management skills.
• Technical proficiency to understand and support product usage.
• Experience with GoHighLevel (GHL) is mandatory.
• Strong organizational skills and accountability.
• Ability to understand customer concerns and troubleshoot effectively.
• Quick learner, able to adapt to product updates and changes.
• Flexibility to work in shifts covering CST & EST time zones.

Important: Apply only if you have prior experience supporting GoHighLevel product and features.