Customer Success Manager

About Us:

TangoEye, a Lenskart company, specializes in AI-powered video analytics, transforming CCTV data into actionable insights that help retailers understand customer shopping behaviors and evaluate staff efficiency.

By joining our team, you'll have the opportunity to work at the cutting edge of technology, driving significant improvements in retail operations. We offer a dynamic and innovative work environment that fosters career growth and professional development.

Job Title : Customer Success Manager

Experience : 3 - 6yrs

Job Location : Chennai

Work Type : Work From Office

Roles and Responsibilities:

?Manage the client from onboarding, through the life cycle and ongoing activities

?Work cross-functionally with our sales, support, services and audit teams to proactively manage each client's successful deployment

?Build strong and positive relationships with our customers

?Provide detailed reviews of service disruptions, metrics & business reviews

?Develop and implement tailored success plans that provide continued value to the customer, ensure renewals and drive long-term product growth

?Provide the customer feedback to the relevant team

?Provides the customer periodical reports

?Keen Eye for Data and Deep dive into insights

Skills Required:

?Good communication skills

?Proficient in Word, Excel and PowerPoint

?Good Presentation skills

?Experience in Retail domain will be an added advantage