Customer Success Manager

As a Customer Success Manager, you will serve as the senior executive leveraging existing relationships with CEOs, C-level executives, and mid-senior management. You will develop new relationships with business unit leaders and relevant IT/ technology stakeholders to understand their challenges. Subsequently, you will collaborate internally and provide tailored solutions to the customers. You will have the power of our solutions and the technical & domain knowledge of our people. You will help customers accelerate innovation in the Banking and Financial Sector.

Job Responsibilities

• Manage client relationships - including on-site meetings with client stakeholders
• Identify and scope growth opportunities within the account
• Sustaining business growth and portability by maximizing value
• Holding Product demonstrations.
• Ability to work with internal technical leads, product leads, and legal and Solution Consultants to define solutions & proposals
• Analyzing Customer data to improve customer experience.
• Upsell Services and products with the brand image
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Establish Clear Client Retention Goals

Skills

•  Ability to influence decisions at the executive level
•  Conducting solutioning workshops
•  Strong written and verbal communication skills with excellent presentation   skills
•  Confident, high energy, self-motivated, and a true team player
•  Demonstrated ability and desire to work and excel in a fast-paced environment
•  Excellent multitasking and project management skills
•  Well-organized, with high attention to detail and the ability to prioritize
• Deep understanding of customers'  concerns and thoughts regarding the use of products and the ability to troubleshoot as needed

Qualifications

• Bachelor's degree or equivalent practical experience
• 2-5 years of customer success experience in a customer-facing organization, preferably B2B (SaaS/Industrial solution provider)