Customer Success Manager

Job Description

Customer Success Manager Location: Chennai (Work From Office) Work Schedule: Monday to Friday Experience: Minimum 6 years Industry: Product/SaaS Company (Preferred) Client Focus: International (Malaysia/Singapore) About the Opportunity: We are seeking a highly motivated and experienced Customer Success Manager to join our client’s dynamic team in Chennai. This is an exciting opportunity to play a pivotal role in ensuring the satisfaction and success of their international client base, primarily in Malaysia and Singapore. As a Customer Success Manager, you will be responsible for building strong, long-lasting relationships with clients, understanding their business objectives, and ensuring they derive maximum value from the company’s products and services. Responsibilities: Serve as the primary point of contact for assigned international clients, fostering strong relationships and ensuring a high level of client satisfaction. Develop a deep understanding of clients’ business goals and challenges to proactively identify opportunities for value creation. Onboard new clients and guide them through the implementation process, ensuring a smooth and efficient transition. Conduct regular check-in calls and business reviews to understand client progress, address any concerns, and identify areas for improvement. Advocate for client needs internally, collaborating with product, support, and sales teams to ensure client success. Proactively identify and mitigate potential risks to client satisfaction and retention. Track and analyse key performance indicators (KPIs) to measure client success and identify trends. Provide timely and effective solutions to client inquiries and issues. Contribute to the development of best practices and processes for customer success. Potentially lead and mentor junior team members. Qualifications and Skills: Minimum of 6 years of experience in a Customer Success or Account Management role within product-based companies, preferably within the SaaS industry. Proven experience managing and nurturing relationships with international clients. Exceptional verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels. Strong problem-solving and analytical skills, with the ability to identify and resolve client issues effectively. Demonstrated ability to manage multiple clients and prioritise tasks effectively. Experience with CRM tools (e.g., Salesforce, HubSpot) is a significant advantage. Team handling or leadership experience is highly desirable. Ability to work independently and collaboratively within a team environment. A proactive and results-oriented approach. To Apply: Interested candidates are invited to submit their resume to kanchana@letzbizz.com Show more Show less