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Jobs in Gurgaon
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Leena Ai
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Customer Success Manager

Job Expired: This job listing has expired.

Customer Success Manager

Leena Ai

4 - 9 years

9 - 13 Lacs

Gurgaon

Posted:9 months ago| Platform:

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Skills Required

Customer Success client relationship management b2b strategic account management customer relationship key account management customer service product adoption business development customer focus customer retention account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and Responsibilities:

We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager, you will represent our company and interact with major clients. Your responsibilities will include:

Managing and growing the customer's lifetime revenue potential by creating a shared vision and roadmap for success
Providing customers with success blueprints, service plans, and business roadmaps
Defining and optimizing the
customer lifecycle
, mapping the customer journey
Communicating with major clients on a regular basis and responding to specific queries
Driving adoption
and usage of products and features across multiple business units, teams, and markets
Developing and implementing efficient and effective management plans for clients

Candidate Qualifications:

We require the following qualifications from candidates:

Proven work experience as a Strategic Account Manager or Key Account Manager
4+ years of solid Customer Success Management experience in a
B2B SAAS environment
Excellent communication skills
Should have an education background from a Tier-1 college.
Experience building account plans for growth and creating shared vision with customers
Hands-on experience with CRM software and Account Management systems
Strong
negotiation skills
with a problem-solving attitude
Flexible, startup mindset with proven success in fast-paced work environments
MBA from IIM or equivalent is Mandatory

Required Skills:

The following skills are required for this role:

Strategic account management
Customer success management
CRM software
Account management systems
Excellent communication skills

Benefits:

Performance Bonus
Health Insurance

Workplace TypeIn-Office

Employment TypeFull-time

Experience Levelmid-senior-level

Work Experience (years)4 - 10 years

Skills

b2brevenue increasecustomer successstrategic account managementb2b saassales quota achievementexcellent communicationproduct adoptionupselling and cross-sellingarrnrrchurn reduction

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Customer Success Manager