Customer Success Manager III

Zoom Info

4 - 8 years

17 - 19 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

automation usage sales senior executive market intelligence account management continuous improvement operations auditing recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own the renewal cycle:
forecast renewals, and ensure timely closure with a focus on long-term value and customer satisfaction.
Proactively identify churn risks
and partner with internal teams (Sales, Support, Product) to build and execute tailored retention plans.
Drive adoption and ROI conversations
through business reviews and success plans, ensuring customers fully realize the value of their ZoomInfo investment.
Strengthen executive and operational relationships
within customer organizations to deepen engagement and uncover expansion opportunities.
Leverage data insights
to track usage, adoption trends, and risk signals; translate findings into actionable strategies.
Advocate for customers internally
by surfacing product feedback, influencing roadmap priorities, and ensuring continuous improvement.
Collaborate with Account Managers and Renewal Specialists
to align on account health, renewal strategy, and long-term growth plans.
Educate customers
on new features, best practices, and use cases to maximize engagement and retention.

What You ll Bring

4-8 years
of experience in Customer Success, Renewals Management, or Account Management within a competitive SaaS environment.
Proven success in
owning renewals, reducing churn
, and managing mid-market or enterprise customer portfolios.
Experience
interacting with U.S.-based customers
and willingness to work the
5 PM 2 AM IST
shift.
Hybrid (3 days/week in office)
Strong understanding of
go-to-market motions
(Sales, RevOps, Enablement, and CS) and how they connect to renewal outcomes.
Excellent communication, negotiation, and executive presentation skills.
Ability to learn multiple products and
analyze account data
to anticipate risks and develop retention strategies.
Highly organized, proactive, and capable of managing multiple accounts and renewals simultaneously.
Familiarity with
sales methodologies
such as Sandler, MEDDIC, or Winning by Design is a plus.
Self-driven, collaborative, and passionate about helping customers achieve success with ZoomInfo.

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