Customer Success Manager HR Tech

Customer Success Manager: HR Tech

About Us

Recruit41 is a pioneering agentic AI interviewing platform that reimagines talent acquisition end-to-end. Our coordinated AI agents design, proctor, and evaluate job-descriptionspecific interviews, cutting time-to-hire and boosting precision far beyond traditional approaches.

Customer Success team

Role Overview

Blend customer success, technical implementation, and consultative selling to drive adoption of our AI hiring platform across enterprise clients. Youll guide new customers through implementation. Handle ongoing support calls, and feed product insights back into our roadmap.

Key Responsibilities

• Proactively call and onboard customers onto the Recruit41 platform, answering real-time queries and escalating technical issues as needed.
• Lead end-to-end implementation projects: define scope, configure AI agents for design, proctoring, and evaluation, manage go-live, and facilitate governance calls.
• Serve as the primary phone liaison for customer support triaging issues, providing status updates, and coordinating with engineering to resolve bugs.
• Anticipate adoption challenges, develop change-management strategies, and facilitate conflict resolution during shifts from traditional to AI-enhanced hiring.
• Capture customer feedback on features and workflows; collaborate with product and engineering teams to inform enhancements and roadmap priorities.
• Build lasting relationships through regular check-in calls, best-practice sharing, and advocacy development (testimonials, referrals, and case studies).
• Provide weekend support as required, with complimentary off time granted in lieu
  

Required Skills & Experience

• 3+ years in talent acquisition technology, AI platform implementation, HR Tech sales, or customer success roles.
• Hands-on experience with at least two HR Tech or AI platform implementations, focusing on hiring workflow automation.
• Strong technical acumen with the ability to configure AI systems and translate hiring requirements into technical solutions.
• Exceptional verbal and written communication skills; comfortable explaining AI concepts to non-technical stakeholders and presenting to executives.
• Consultative mindset with creative, data-driven problem-solving to optimize hiring outcomes.
• Executive presence and stakeholder-management expertise to drive timely outcomes in complex organizations.

careers@recruit41.com