Enterprise Customer Success Manager

Enterprise Customer Success Manager

About Us

Recruit41 is a pioneering agentic AI interviewing platform that reimagines talent acquisition end-to-end. Our coordinated AI agents design, proctor, and evaluate job-descriptionspecific interviews, cutting time-to-hire and boosting precision far beyond traditional approaches.

Customer Success team

Role Overview

Recruit41

What You Do

• Manage and expand a select group of enterprise accounts, ensuring sustained usage, contract renewals, and upsell opportunities.
• Guide clients through onboarding and training for Recruit41s AI products.
• Advise C-level and senior leaders on aligning AI initiatives with their overarching business strategies.
• Lead Executive Business Reviews to showcase adoption progress, ROI achievements, and future growth plans.
• Coordinate with product, engineering, and AI delivery teams to execute customer programs seamlessly.
• Anticipate risks and renewal hurdles, develop mitigation plans, and minimize customer churn.
• Build and maintain detailed success plans, tracking KPIs that reflect customer health and progress.
• Spot and pursue new use cases, cross-sell and upsell opportunities across Recuit41’s AI platform.
• Advocate for our customers’ needs internally, shaping our product roadmap and innovation efforts.
• Design and deliver workshops, training sessions, and playbooks to boost adoption.

What We’re Looking For

• Bachelor’s degree in Technology, Business, or a related field; MBA or master’s degree preferred.
• 5+ years of experience in Customer Success, Enterprise Account Management, or Strategy Consulting, ideally in SaaS, AI, cloud, or large-scale digital transformation.
• Proven track record of engaging with C-suite executives and influencing decisions at senior levels.
• Demonstrable success driving retention, expansion, and adoption in complex enterprise environments.
• Strong business acumen, with the ability to tie AI and technology investments to real-world results.

Who You Are

• A trusted advisor who builds credibility and influence with senior executives.
• Analytical and data-driven, comfortable quantifying customer impact and ROI.
• A collaborative teammate who works effectively across product, engineering, and implementation teams.
• Adaptable, resilient, and growth-oriented in a fast-paced setting.

To apply, please send your resume and a brief note to careers@recruit41.com