Customer Success Manager

Company Description:

Data Poem is a core AI company with a mission to uncover the true causation behind data. Our innovative Large Causal Architecture is designed to reveal deep, actionable relationships within data. Powered by POEM365, our enterprise-scale AI model draws insights from millions of transactions, spending patterns, and global brands. Based on this intelligence, we introduce Enterprise Consciousness, a paradigm that empowers organizations to think and act as one.

Ideal You:

 You have been managing a client from an agency or working in a client organization - in the marketing or advertising-related domains.  

Media planning experience with a reputed media agency will be an added advantage.

  Numbers speak to you, and you can summarize volumes of data into a few rows of actionable insights - not that you must manage these databases, but you must be able to register broad numbers in your head. 

Client Servicing Team.

• Position: Customer Success Manager
• On-Site
• 8+years of experience 
• Permanent Position
• Immediate joiner or serving notice period

• Be the solicitor, custodian, gatekeeper of client-related category / brand information, and cascade them internally. 
• Actively interact with the data & AI teams to find gaps in information. 
• Provide ideas to aggregate data and smarter ways of presenting our outputs to clients. 
• Manage delivery timelines - internal & external. 
• Undertake a demo our SaaS platform to our prospects (post-training) 
• You will also be required to deep dive into the outputs generated by our AI team and create a 15 slider Executive Summary Presentation (PPT) – and within 6 months of joining present the same to our clients. 
• Be the SPOC for the assigned clients. 

Qualification, skill sets & experience:

• Graduate/Masters in the field of Business, Marketing, Advertising Media, Retail analytics, or other equivalent degree or equivalent work experience 
• Exposure in at-least 3 to 4 traditional Marketing Research tools & technique. (e.g., TV viewership data, digital analytics tools including influencer marketing tools, Retail Panel data, Client sales data, Ad expenditure reports from Nielsen and/or Kantar et al) 
• Affinity for numbers and attention to detail 
• Excellent communication and interpersonal skills 
• Ability to build and maintain client relationships 
• 8+ years of relevant experience (Marketing analytics, Brand Management / Advertising Media / Consumer Research sectors) 

Technical Competencies

• Well versed with MS Excel (Pivots, calculated fields, Conditional formatting, charts, dropdown lists etc.), MS PowerPoint & MS Word (proposal formatting) 
• Any added formal Qualification in the marketing/ advertising/ research domains would be an added advantage. 

Key Deliverables of the Role:

• Call, write, WhatsApp clients - get things out from them, in time. 
• Managing timely delivery of commitments made to clients.  
• Ensure that a process (some are in place, and you can evolve a few) is followed internally for a smoother work delivery, without the last-minute stress. 
• Become the “go to person” for the specific clients within 90 days of joining us. 
• Generate happiness around within the organization by being a good team member. 
• Senior Manager – must have managed a team of 3+ members. 

Most Important: