Customer Success Manager

The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.

Key Responsibilities

? Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients.

? Define and Execute strategy for retention and cross sell for every account.

? Understand client known and unknown needs and partner with Delivery and Product team to address Client needs.

? Be a trusted advisor to drive adoption of existing use cases and evangelize new use cases among Clients.

? Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head Innovation and other C level executives.

? Provide Client and market level insights for product innovation.

? Lead presales for the region & given set of accounts.

? Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.

Qualifications

? 1 - 4 years of experience with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.

? Proven track record of upselling/cross selling.

? Experience in working with and influencing customers at multiple levels up to CXOs.

? Must have excellent communication skills.

? Willingness to travel, if required on short notice.

? BFSI experience is a plus.

? Experience in a MarTech or enterprise SaaS company will be a big plus.

? Ability to work in a fast-paced start-up environment.