Customer Success Manager

WHAT YOU WILL DO:

• Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these key performance indicators and report those both internally and externally.
• Collaborate with Cymulate Account management teams to secure contract renewals.
• Assist in identifying opportunities for expanding Cymulate's usage across the customer's organization.
• Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.

WHAT YOU WILL HAVE:

• 3-5 years of experience in customer success/ project management role with a proven track record of success, particularly in managing major accounts.
• Technical experience in the cybersecurity field with good analytical and project management skills.
• Proactive approach to problem-solving with the ability to make independent decisions.
• Identify problems and address them internally to drive resolution with tech support team.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Ability to multi-task and thrive in a fast-paced environment.
• Fluency in English.

LOCATION:

• Mumbai, Maharashtra, India