Customer Success Manager

Position Overview

Assistant Manager / Manager - Customer Success

Responsibilities

• End-to-End Advisory: Act as a trusted advisor to students and parents, helping them navigate the education loan process from start to finish.

• Personalized Counseling: Provide personalized counseling on various loan products, eligibility criteria, required documentation, and repayment structures.

• Lead Management: Follow up on potential leads and actively work to convert them into successful loan applications.

• Partner Liaison: Liaise with banks, NBFCs, and other lending partners to ensure timely approvals, disbursements, and swift resolution of any issues.

• Application Monitoring: Proactively monitor the progress of applications and provide regular, timely updates to students and parents at every stage.

• Post-Disbursement Support: Conduct post-disbursement follow-ups to address any queries, repayment concerns, or refinancing opportunities.

• Customer Satisfaction: Maintain high customer satisfaction scores by addressing escalations promptly and empathetically.

• Reporting and Administration: Maintain and share Business MIS reports and coordinate the receiving and making of payments for the business executed.

Requirements

• Education: Bachelor's degree in Business, Finance, or a related field.
• Experience: 26 years of experience in a customer success, relationship management, or financial services counseling role.
• Knowledge: Strong knowledge of education loans, financial documentation, or study abroad processes is highly desirable.
• Skills: Excellent interpersonal, problem-solving, and communication skills, with the ability to manage multiple student cases simultaneously and with high attention to detail.
• Mindset: A strong customer-first mindset with empathy for students and families making critical financial decisions.

Benefits

• Competitive salary commensurate with experience.
• Professional development opportunities.
• Dynamic and inclusive work culture with opportunities for growth and advancement.

Join us at Edumate Global and be part of a team that is shaping the future of education through student loans. Together, we can make a meaningful impact on the lives of learners around the world. Apply now to embark on an exciting journey with us!

To know more about SEED, visit our website & social media handles

Website https://edumateglobal.com

Edumate Global Instagram Edumate Global (@edumateglobal)

CONTACT INFORMATION

BHAVNA MANCHANDA SEED Global Education | Email ID: [HIDDEN TEXT]