Customer Success Manager

Job Description

Location: On-site – Ahmedabad Experience: 3–6 years Function: Relationship Management & Retention About the Role: As a Customer Success Manager, your mission is to build long-term, value-driven relationships with our clients. You’ll ensure customers are engaged, satisfied, and extracting full value from our platform. This role requires a consultative approach, strong communication, and the ability to influence adoption and retention. Key Responsibilities: Serve as the primary point of contact for key accounts post-onboarding Build deep relationships with client stakeholders and understand their marketing goals Monitor platform usage, identify risks, and drive proactive engagement Guide clients through feature updates, campaign best practices, and performance reviews • Collaborate with internal teams to ensure smooth issue resolution and client feedback integration Drive renewals, upsells, and customer advocacy (testimonials, case studies, etc.) Conduct regular business reviews and share actionable insights for platform optimization • Champion client interests internally while aligning with product roadmap and business goals Maintain accurate CRM records and client success metrics Requirements: 3+ years of experience in Customer Success or Account Management at a SaaS company Strong understanding of digital marketing, influencer marketing, or ad tech tools Proven ability to manage multiple clients with a structured and strategic approach Excellent communication, negotiation, and presentation skills Experience using platforms like HubSpot, Gainsight, Intercom, or Mixpanel A customer-first mindset with strong problem-solving skills Job Type: Full-time Schedule: Day shift Application Question(s): Do you have experience in IT Sales? Do you have experience with SAAS Product? Are you an Immediate Joiner? Are you willing to relocate to Ahmedabad? Are you okay with 6 days working? Work Location: In person Speak with the employer +91 9924255587