Customer Success Manager

• About The Role:We are seeking a Customer Success Manager (CSM)to drive customer adoption, retention, and growth across Comprinno s services offerings
• The CSM will serve as a trusted advisor to clients, ensuring they realize maximum business value from their cloud investments with Comprinno
• This role requires a blend of technical understanding, relationship management, and business acumen
• Key Responsibilities:Serve as the primary point of contact for assigned customers post- sale, building strong long- term relationships
• Drive onboarding, adoption, and value realization of Comprinno services
• Act as a customer advocate, capturing feedback and collaborating with internal teams to improve products and services
• Monitor customer health metrics (usage, satisfaction, renewal risk) and proactively address issues
• Collaborate with Sales, Solution Architects, and CloudOps teams to ensure successful delivery and continuous customer value
• Identify expansion opportunities within accounts and partner with Sales/BDM teams for upsell and cross- sell
• Conduct regular business reviews with clients (QBRs/MBRs) to align on outcomes and share best practices
• Represent Comprinno in customer webinars, case studies, and reference programs
• Track, analyze, and report on customer success metrics and retention rates

Required Qualifications & Skills:

• Bachelor s/Master s degree in Business, Engineering, or related field
• 4-7 years of experience in Customer Success / Account Management / Post- Sales roles, preferably in IT services, SaaS, or cloud consulting
• Hand one with CS tools and CRMs (eg, Gainsight, HubSpot, Salesforce, Zoho)Strong understanding of cloud technologies (AWS preferred) and digital transformation
• Excellent communication, presentation, and relationship- building skills
• Ability to manage multiple customers and priorities in a fast- paced environment
• Analytical mindset with comfort in using data and metrics to drive decisions
• Proven track record in driving customer retention and growth
• Desired Qualifications & Skills:MBA or equivalent advanced degree
• Prior experience in SaaS customer success, managed services, or AWS ecosystem
• Experience handling enterprise customers in regulated industries (e
• g
• , BFSI, Healthcare)
• Track record of contributing to customer references, case studies, or success stories
• Why Join Comprinno:Be part of a fast- growing AWS Advanced Consulting Partner with strong industry recognition
• Work at the intersection of cloud, SaaS, and applied AI innovation
• High ownership role with direct impact on revenue growth and strategic direction
• Collaborate with an AWS ecosystem and global customer base
• Competitive compensation and growth opportunities in a rapidly scaling organization