Cloudops Engineer L2

": "**Job Description**Position: CloudOps Engineer L2 aka Managed Services Associate\Department: Managed Services\Experience: 3 to 5 Yrs \Location: Pune, Maharashtra\Employment Type: Full-time (Work from Office)## **Company Overview**Comprinno is a NASSCOM-incubated company based in Bangalore, specializing in cloud computing and IT infrastructure automation.Our flagship platform, [Tevico](https://tevi.co/), is an advanced cloud governance and observability solution that helps enterprises to manage large AWS cloud deployments. enhances uptime and service quality by proactively identifying performance degradation and triggering automated recovery workflows.Comprinno also offers a wide range of professional services, helping customers migrate, modernize, secure, and manage their AWS cloud environments. As an AWS Advanced Consulting Partner, we support customers in adopting cutting-edge technologies, including GenAI, to accelerate digital transformation.## **Position Summary**We are seeking an experienced CloudOps Engineer L2 to join our managed services team. This role requires a seasoned professional who can handle complex cloud operations, lead incident resolution initiatives, and drive automation while mentoring junior team members. The successful candidate will play a critical role in delivering high-quality managed services to our clients while maintaining operational excellence.## **Key Responsibilities:**### **Incident & Problem Management** Lead incident management and resolution for complex cloud infrastructure issues\ Troubleshoot and resolve complex technical problems across multi-cloud environments\ Participate in on-call rotation and emergency response\ Conduct root cause analysis and implement preventive measures to reduce recurring incidents### **Operations & Maintenance** Manage comprehensive patch management programs across cloud environments\ Execute and monitor backup and recovery operations ensuring data integrity\ Implement and oversee change management processes and procedures\ Conduct tactical capacity planning and resource optimization activities### **Security & Compliance** Implement security compliance requirements and industry best practices\ Identify and remediate security vulnerabilities in cloud environments\ Ensure adherence to security frameworks and regulatory requirements\ Support compliance audits, assessments, and documentation### **Client & Team Leadership** Participate in client technical meetings and provide expert consultation\ Mentor junior team members and facilitate knowledge transfer sessions\ Contribute to technical documentation, runbooks, and knowledge base maintenance\ Lead cost optimization initiatives and provide recommendations to clients## **Key Performance Indicators (KPIs)** MTTR (Mean Time to Resolve) - Target incident resolution times\ Automation Efficiency - Percentage of automated vs manual processes\ Incident Reduction - Month-over-month incident decrease\ Uptime Percentage - System availability and reliability metrics\ Cost Optimization - Achieved cost savings for client environments\ Patch Compliance - Percentage of systems with current security patches\ Backup Success Rate - Successful backup completion percentage\ Change Success Rate - Successful change implementation without rollback\ Technical Debt Reduction - Improvement in system architecture and processes\ Client Satisfaction Scores - Client feedback and satisfaction ratings\ Security Compliance - Adherence to security standards and frameworks\ Documentation Quality - Completeness and accuracy of technical documentation\ Knowledge Sharing - Contribution to team learning and development\ Team Mentoring - Effectiveness in developing junior team members## **Required Qualifications**### **Education** Bachelors degree in Computer Science, Information Technology, Engineering, or related technical field### **Certifications** AWS Certified Solutions Architect - Associate (preferred)\ Additional AWS certifications (Professional level preferred)\ Relevant cloud certifications from Azure or GCP (advantageous)### **Technical Skills** Cloud Platforms: Extensive experience with AWS services including EC2, S3, RDS, EKS, ECS, VPC, Lambda, CloudFormation\ Operating Systems: Strong knowledge of Linux and Windows server administration\ Networking: Understanding of cloud networking, VPCs, security groups, and network troubleshooting\ Security: Knowledge of cloud security best practices, IAM, encryption, and compliance frameworks### **Professional Experience** 3-5 years of hands-on experience in cloud operations and infrastructure management\ Proven track record in incident management, troubleshooting, and problem resolution\ Experience in managed services environment with client-facing responsibilities\\ Previous experience in automation implementation and process improvement## **Preferred Qualifications** Masters degree in relevant technical field\ Experience with multiple cloud platforms (AWS, Azure, GCP)\ Knowledge of containerization technologies (Docker, Kubernetes)\ Experience with configuration management tools (Ansible, Chef, Puppet)\ Understanding of ITIL framework and service management practices\ Previous experience in team leadership or mentoring roles## **Personal Attributes** Strong analytical and problem-solving capabilities\ Excellent written and verbal communication skills\ Ability to work effectively under pressure and manage multiple priorities\ Strong attention to detail and commitment to quality\ Collaborative mindset with ability to work in cross-functional teams\ Continuous learning attitude and adaptability to new technologies\ Customer-focused approach with strong service orientation## **Working Conditions** Full-time position requiring work from office in Pune, Maharashtra\ Participation in on-call rotation schedule including weekends and holidays\ Occasional travel may be required for client meetings or training\ Fast-paced environment with multiple concurrent projects and priorities## **What We Offer** Competitive salary and performance-based incentives\ Comprehensive benefits package\ Professional development and certification opportunities\ Career advancement pathways\ Collaborative and innovative work environment\ Opportunity to work with cutting-edge cloud technologies", "