IT System Engineer

IT Systems Engineer

• You ll help evolve Zuora s identity and access ecosystem as we scale globally.
• You ll work across best-in-class technologies like Okta, AWS, Atlassian Cloud, and modern automation frameworks.
• You ll gain deep exposure to both SaaS administration and infrastructure engineering.
• Your work will directly contribute to operational excellence, employee productivity, and security posture.

• Drive the implementation, optimization, and day-to-day management of

  IAM solutions with Okta

  , ensuring secure and seamless authentication and authorization across the company.
• Maintain and enhance

  Active Directory

  , ensuring robust user, group, and policy management aligned with security and compliance standards.
• Design, deploy, and operate

  AWS cloud environments

  , focusing on performance, reliability, security, and cost efficiency.
• Develop automation and scripting solutions (e.g., Python, Bash) to streamline IT workflows, reduce manual toil, and enhance system reliability.
• Partner with cross-functional teams (Security, Engineering, IT Ops, HRIS) to translate business requirements into scalable and secure technical solutions.
• Administer and improve Zuora s

  SaaS and Atlassian Cloud environments

  , including workflows, permissions, project configurations, and user management.
• Lead and document system upgrades, patches, configurations, and best-practice deployments to maintain stability and system hygiene.
• Provide Tier 2 support for escalated system issues, ensuring quick resolution and a high-quality internal customer experience.
• Create and maintain detailed documentation for systems, processes, and configurations to support operational excellence.

• Strong hands-on experience administering

  Okta

  , IAM platforms, and identity lifecycle processes.
• Experience managing

  Active Directory

  , including user provisioning, policies, and security configurations.
• Solid understanding of

  AWS services

  and cloud environment management.
• Working knowledge of

  Windows and Linux

  operating systems and core networking concepts.
• Strong analytical and troubleshooting skills with a proactive and solutions-oriented mindset.
• Experience partnering with cross-functional teams and communicating technical concepts to non-technical audiences.

• Experience with Atlassian/Jira Cloud administration, including workflows, schemes, permissions, and automation.
• Familiarity with scripting languages such as Python or Bash for automation.
• Relevant certifications such as AWS Solutions Architect, Okta Certified Administrator, or Atlassian Certified Professional.

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, wellness days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing