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Description
Profile: Customer Success Executive Experience : 2+ years Location - Infinity Tower, Lal Darwaja, Surat station Working Days: 5 Days (MonβFri) Responsibilities: Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. Actively collect and analyze feedback from clients to drive product improvements. Work closely with the sales, marketing, and product teams to enhance customer experience and product value. Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: Bachelorβs degree or equivalent in Business, Marketing, or a related field. Excellent command over English, both written and spoken. Prior experience in customer support, especially in SaaS platforms, would be an advantage. Familiarity with CRM tools, email marketing software, and other related platforms. Ability to connect with customers, understand their needs, and communicate solutions effectively. Ability to quickly understand customer issues and guide them towards a solution. ππ¨π¦π©ππ§π² πππ«π€π¬: β± 5-day working (Mon β Fri), Enjoy work-life balance with flexible scheduling π€ Collaborative and inclusive workplace culture π£οΈ Your voice matters; we value your feedback π± Continuous growth and development π° Competitive salary and holiday allowance π Access to ongoing learning opportunities. π« A fast-moving, fun, and SaaS company made up of skillful team players π An opportunity to work closely with a proven executive team, board, and serial entrepreneurs Show more Show less
