Customer Success Executive

We are Hiring for Customer Success Executive .

Experience Required: 1–3 years in client relationship management, customer success, or account management, preferably in B2B or service-driven sectors

Salary Range: ₹18,000 – ₹25,000 per month (based on experience & performance)

Additional Benefits: Travel allowance + Incentives.

Key Responsibilities:

• Build and nurture strong relationships with existing SoCo clients (schools, corporates, colleges, hospitals).

• Act as the primary point of contact for client communication regarding delivery commitments, updates, and issue resolution.

• Closely coordinate with the Production and Operations teams to ensure timely delivery of uniforms and supplies.

• Regularly visit client locations within Coimbatore for relationship management and service follow-ups (local travel only).

• Identify opportunities to cross-sell and upsell SoCo’s additional offerings to existing clients.

• Ensure high levels of client satisfaction and maintain accurate records of client interactions.

Key Skills & Requirements:

• Excellent verbal and written communication skills in English and Tamil.

• Strong relationship-building and client servicing mindset.

• Proactive, well-organized, and detail-oriented work approach.

• Ability and willingness to travel frequently within Coimbatore (two-wheeler with valid driving license mandatory).

• Self-motivated with a focus on meeting client expectations and ensuring timely delivery.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person