Customer Success Executive

Profile:

Experience

Location

Working Days:

Responsibilities:

• Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.
• Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.
• Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.
• Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.
• Actively collect and analyze feedback from clients to drive product improvements.
• Work closely with the sales, marketing, and product teams to enhance customer experience and product value.
• Regularly update the management on customer feedback, success stories, and areas of improvement.

Qualifications:

• Bachelor’s degree or equivalent in Business, Marketing, or a related field.
• Excellent command over English, both written and spoken.
• Prior experience in customer support, especially in SaaS platforms, would be an advantage.
• Familiarity with CRM tools, email marketing software, and other related platforms.
• Ability to connect with customers, understand their needs, and communicate solutions effectively.
• Ability to quickly understand customer issues and guide them towards a solution.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐏𝐞𝐫𝐤𝐬:

⏱ 5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling

🤝 Collaborative and inclusive workplace culture

🗣️ Your voice matters; we value your feedback

🌱 Continuous growth and development

💰 Competitive salary and holiday allowance

📚 Access to ongoing learning opportunities.

👫 A fast-moving, fun, and SaaS company made up of skillful team players

🌟 An opportunity to work closely with a proven executive team, board, and serial entrepreneurs