Job
Description
About The Jaipur Studio The Jaipur Studio is a fast-growing ethnic wear brand rooted in traditional Rajasthani craftsmanship, reimagined for today’s generation. With a strong online and retail presence, we’re on a mission to deliver timeless elegance and heartfelt experiences to our customers. Role Summary We are looking for a proactive, empathetic, and detail-oriented Customer Success Executive to be the voice of our brand. You will play a key role in managing customer queries, solving issues, gathering feedback, and ensuring every customer has a delightful experience with The Jaipur Studio. Key Responsibilities • Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls. • Handle order-related queries including size assistance, order tracking, exchanges, returns, and custom requests. • Build relationships with customers to increase brand loyalty and repeat purchases. • Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently. • Maintain accurate records of interactions and follow-ups using internal tools. • Gather and relay customer feedback to marketing, product, and operations teams. • Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care. • Help with managing queries during sale events, product launches, and exhibitions. What We’re Looking For 1–4 years of experience in customer service, preferably in fashion/e-commerce. Excellent communication skills in English and Hindi (written and spoken). Strong empathy, patience, and problem-solving skills. Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets. A passion for fashion, customer care, and quality service. Ability to work in a fast-paced start-up, growing environment with ownership and initiative.
