Customer Success Executive

Specific Responsibilities:

• Provide ongoing support and guidance to customers immediately after onboarding,

ensuring a smooth transition and successful adoption of platform.

• Build and maintain strong relationships with customers by proactively addressing

their needs, ensuring satisfaction, and promptly resolving any queries or escalations.

• Own and track subscription and contract renewal discussions, working closely with

The Director of Sales to finalize renewal decisions.

• Monitor customer account health and product usage metrics to identify risks or opportunities; take proactive steps to drive engagement and positive outcomes.

• Gather customer feedback, feature requests, and improvement suggestions.

Clearly communicate these insights to our Product and Technology teams to help improve the platform.

• Serve as a liaison between customers and internal teams (Sales, Marketing,

Product, Support, etc.), coordinating activities and ensuring timely resolution of technical or service issues.

• Conduct regular check-ins or business reviews with customers to discuss their

goals, share usage insights, and outline success strategies. General

• Collaborate closely with the Sales, Marketing, and Product teams to align on

customer initiatives and share insights.

• Maintain accurate customer and account records in our system, including activity

logs and feedback.

• Prepare and share regular reports on customer account status, renewal forecasts,

and adoption trends with internal stakeholders.

• Stay informed about product updates and industry trends to provide

knowledgeable support to customers.

• Uphold customer-first values and represent the company professionally

in all client interactions.

Requirements

• Experience: 1–3 years in customer support, account management, customer success, or related roles; experience in B2B or SaaS environments is a plus.

• Industry Knowledge: Understanding of the chemical industry’s business flow (procurement, sales, distribution) and familiarity with chemical market dynamics.

• Technical Skills: Exposure to ERP or SaaS platforms (especially in supply chain) is highly desirable.

• Communication: Excellent verbal and written communication skills; ability to clearly present information and build rapport with clients.

• Analytical: Strong analytical and problem-solving skills, with the ability to interpret data and derive insights to benefit customers.

• Relationship Management: Proven ability to build and nurture long-term customer

relationships and advocate for customer needs.

• Personal Qualities: Proactive, customer-centric mindset, detail-oriented, and able

to work collaboratively across teams.

Job Types: Full-time, Permanent

Pay: ₹252,093.51 - ₹350,000.00 per year

Work Location: In person