About The Jaipur Studio The Jaipur Studio is a fast-growing ethnic wear brand rooted in traditional Rajasthani craftsmanship, reimagined for todays generation. With a strong online and retail presence, were on a mission to deliver timeless elegance and heartfelt experiences to our customers. Role Summary We are looking for a proactive, empathetic, and detail-oriented Customer Success Executive to be the voice of our brand. You will play a key role in managing customer queries, solving issues, gathering feedback, and ensuring every customer has a delightful experience with The Jaipur Studio. Key Responsibilities Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls. Handle order-related queries including size assistance, order tracking, exchanges, returns, and custom requests. Build relationships with customers to increase brand loyalty and repeat purchases. Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently. Maintain accurate records of interactions and follow-ups using internal tools. Gather and relay customer feedback to marketing, product, and operations teams. Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care. What Were Looking For 14 years of experience in customer service, preferably in fashion/e-commerce. Excellent communication skills in English and Hindi (written and spoken). Strong empathy, patience, and problem-solving skills. Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets. A passion for fashion, customer care, and quality service. Ability to work in a fast-paced, growing environment with ownership and initiative. Nice-to-Haves Experience with Instagram DMs and social media customer handling. Knowledge of ethnic wear fabrics, fits, and styling will be a bonus. Experience working with a D2C or startup fashion brand.
About the job: Key responsibilities: 1. Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls. 2. Handle order-related queries, including size assistance, order tracking, exchanges, returns, and custom requests. 3. Build relationships with customers to increase brand loyalty and repeat purchases. 4. Maintain accurate records of interactions and follow-ups using internal tools. 5. Gather and relay customer feedback to marketing, product, and operations teams. 6. Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care. 7. Help with managing queries during sales events, product launches, and exhibitions. 8. Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-09-28 23:59:59 Skills required: Client Interaction, Effective Communication and Customer Support Other Requirements: 1. 1-4 years of experience in customer service, preferably in fashion/e-commerce. 2. Excellent communication skills in English and Hindi (written and spoken). 3. Strong empathy, patience, and problem-solving skills. 4. Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets. 5. A passion for fashion, customer care, and quality service. 6. Ability to work in a fast-paced start-up, growing environment with ownership and initiative. About Company: The Jaipur Studio embraces the timeless beauty of Indian tradition, reimagined for today's modern woman. We believe comfort, style, and affordability should go hand in hand, especially in daily wear. Our mission is to create exquisite clothing that blends heritage with contemporary aesthetics seamlessly. Our collection showcases a vibrant array of Indian prints, from classic block prints and intricate Kalamkari to modern geometric patterns and floral motifs. We use high-quality, breathable fabrics that feel soft against the skin, ensuring all-day comfort whether you're at work, running errands, or relaxing at home.