Customer Success Executive

• Job Title: Customer Success Executive
• Location: Chennai (Work from Office)
• Experience: 1–3 Years
• Languages Required: English & Hindi (Fluency in both is mandatory)
• Industry: SaaS
  

About SANeForce

SANeForce

Role Overview

Customer Success Executive

Key Responsibilities

• Serve as the primary contact for customers for product onboarding, training, and support.
• Understand customer needs and provide consultative solutions using SANeForce products.
• Handle customer queries and complaints promptly and professionally.
• Monitor customer health and engagement metrics to drive product adoption and retention.
• Work cross-functionally with internal teams (Product, Tech, Sales) to ensure customer success.
• Gather customer feedback and share insights for product and process improvements.
• Maintain up-to-date knowledge of product offerings and industry trends.
  

Requirements

• Bachelor’s degree in any discipline.
• 1–3 years of experience in a customer-facing role, preferably in a SaaS environment.
• Excellent communication skills in English and Hindi (both verbal and written).
• Strong interpersonal skills and ability to build trust and rapport with clients.
• Ability to handle multiple clients and prioritize tasks efficiently.
• Problem-solving attitude with a focus on delivering customer satisfaction.
• Proficiency in using CRM tools and support systems is a plus.
  

What We Offer

• A collaborative and growth-focused work environment.
• Exposure to leading SaaS products
• Opportunities for continuous learning and career advancement.
• Competitive salary and benefits.