Customer Success Executive

As a Customer Success Executive , you’ll be the driving force behind exceptional learner experiences—from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories! Experience Required: 1-2 years. Notice period- 15 to 30 days. What You'll Do: Manage the Learner Journey: Own the entire user lifecycle , from onboarding to post-course support, ensuring a seamless and rewarding experience. Be the Voice of LearnTube: Engage with learners via calls, chat, and email , resolving queries, offering guidance, and ensuring they get the most out of our courses. Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback , setting new standards for success. Build Strong Relationships: Go beyond solving queries: foster deep learner engagement and loyalty by actively listening and responding to their needs. Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support , making their upskilling journey smooth and enjoyable. Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements. Process-Oriented Approach: Understand and follow SOPs (Standard Operating Procedures) to ensure consistency and efficiency in operations. About Us: At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with: AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback. Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries. Meet the Founders: LearnTube was founded by Shronit Ladhani and Gargi Ruparelia , who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program , giving us access to cutting-edge technology, credits, and mentorship from industry leaders. What We Are Looking For: 1-2 years of experience in core operations/ customer success Strong communication & interpersonal skills MS Excel proficiency Detail-oriented mindset Passion for learning & helping others grow Why Join Us? Fast-growing startup: Be part of something big, with real impact on people’s careers. High autonomy & ownership: Your ideas matter, and you’ll see them in action. Collaborative & transparent culture: Great teamwork. Endless learning opportunities: Upskill while helping others do the same. Show more Show less