Customer Success Executive

Job Description

About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: As a Customer Success Executive supporting the U.S. market, you will be the primary point of contact for our enterprise clients across North America. Your role will focus on ensuring successful onboarding, driving product adoption, and maintaining strong client relationships. You will work closely with cross-functional teams to deliver a seamless and impactful customer experience. Note: This role requires working in U.S. time zones, and candidates must be comfortable with night shift hours from India. Responsibilities: • Lead onboarding and training sessions tailored to U.S.-based customers. • Build and maintain strong, long-term relationships with enterprise clients. • Monitor customer engagement and proactively drive product adoption and satisfaction. • Act as a trusted advisor, addressing customer concerns and providing timely solutions. • Collaborate with Product, Support, and Sales teams to resolve issues and enhance customer experience. • Gather and relay customer feedback to influence product development and roadmap decisions. • Develop and execute customer success plans aligned with client goals. • Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement. • Support renewal processes and identify upsell or cross-sell opportunities based on customer needs. Requirements and Qualifications: • 2–6 years of experience in Customer Success, Account Management, or a related role, preferably in the IT security or software industry. • Strong interpersonal and communication skills with the ability to engage stakeholders across various industries in the U.S. • Willingness to work night shifts aligned with U.S. business hours. • Familiarity with CRM tools (e.g., Salesforce) and customer success platforms. • Basic technical understanding of software and security solutions. • Bachelor’s degree in Business, Technology, or a related field. • Relevant certifications in customer success or IT security are a plus. Show more Show less