Customer Success Executive

Company Description

DrillBit Plagiarism is a global leader in plagiarism detection, offering SaaS solutions that include plagiarism detection software, AI text detection, and grammar checking. Trusted by over 2,000 academic institutions across 20 countries, DrillBit supports universities, research institutions, students, and publishers worldwide. The company’s mission is to elevate plagiarism detection standards while promoting creativity, originality, and innovative thinking. DrillBit operates globally with offices in the USA and India, serving diverse markets including Asia, Africa, and Latin America.

Role Description

This is a full-time, on-site role located in Bangalore. for a Customer Success Executive. The responsibilities include managing customer support and satisfaction, ensuring customer retention, and handling account management activities. The role involves collaborating with diverse teams, analyzing customer needs, addressing inquiries, and fostering long-term client relationships to drive organizational growth.

Qualifications

• Proven skills in Customer Satisfaction, Customer Retention, and Customer Support
• Experience in Account Management and building strong client relationships
• Strong Analytical Skills for problem-solving and identifying areas for improvement
• Excellent communication and interpersonal skills
• Proficiency in working with customer relationship management (CRM) tools is a plus
• Bachelor’s degree in Business, Marketing, or related field
• Ability to work on-site in Bangalore and collaborate with cross-functional teams