Customer Success Executive

Job Title:

Location:

About the Role

Customer Success Executive

Key Responsibilities

• Act as the first line of support for students and clients.
• Address and resolve beginner to intermediate-level doubts related to

  equity, derivatives, intraday vs. swing trading, technical and fundamental analysis

  .
• Maintain strong relationships with students by providing timely responses and clear explanations.
• Collaborate with internal teams to escalate complex queries when needed.
• Track student engagement, provide feedback, and ensure a smooth learning experience.
• Share insights to improve training modules based on recurring student queries.

Skills & Qualifications

• Strong understanding of

  stock market concepts

  :
• Equity, Derivatives
• Intraday vs Swing trading
• Technical and Fundamental analysis (basics)
• Excellent communication skills in

  English

  (Hindi/other regional languages will be a bonus).
• Ability to explain concepts in a simple and relatable manner.
• Customer-first mindset with problem-solving skills.
• Prior experience in

  customer success, student support, or stock market-related roles

  will be an advantage.

Work Location

• Office-based role at

  Sahakar Nagar, Bangalore