Customer Success Executive

As a Customer Success Executive at the company, your role will involve being the primary point of contact for students, ensuring their queries are resolved promptly and helping them build confidence in stock market basics. If you have a passion for guiding learners and simplifying finance concepts, this opportunity is meant for you. **Key Responsibilities:** - Act as the first line of support for students and clients. - Address and resolve beginner to intermediate-level doubts related to equity, derivatives, intraday vs. swing trading, technical and fundamental analysis. - Maintain strong relationships with students by providing timely responses and clear explanations. - Collaborate with internal teams to escalate complex queries when needed. - Track student engagement, provide feedback, and ensure a smooth learning experience. - Share insights to improve training modules based on recurring student queries. **Skills & Qualifications:** - Strong understanding of stock market concepts including Equity, Derivatives, Intraday vs Swing trading, Technical and Fundamental analysis (basics). - Excellent communication skills in English (proficiency in Hindi/other regional languages will be a bonus). - Ability to explain concepts in a simple and relatable manner. - Customer-first mindset with problem-solving skills. - Prior experience in customer success, student support, or stock market-related roles will be an advantage. As a Customer Success Executive at the company, your role will involve being the primary point of contact for students, ensuring their queries are resolved promptly and helping them build confidence in stock market basics. If you have a passion for guiding learners and simplifying finance concepts, this opportunity is meant for you. **Key Responsibilities:** - Act as the first line of support for students and clients. - Address and resolve beginner to intermediate-level doubts related to equity, derivatives, intraday vs. swing trading, technical and fundamental analysis. - Maintain strong relationships with students by providing timely responses and clear explanations. - Collaborate with internal teams to escalate complex queries when needed. - Track student engagement, provide feedback, and ensure a smooth learning experience. - Share insights to improve training modules based on recurring student queries. **Skills & Qualifications:** - Strong understanding of stock market concepts including Equity, Derivatives, Intraday vs Swing trading, Technical and Fundamental analysis (basics). - Excellent communication skills in English (proficiency in Hindi/other regional languages will be a bonus). - Ability to explain concepts in a simple and relatable manner. - Customer-first mindset with problem-solving skills. - Prior experience in customer success, student support, or stock market-related roles will be an advantage.