Customer Success Executive

🚀 We’re Hiring | Customer Success Executive

📍 Location: Ahmedabad, Gujarat

💼 Experience: 1–3 Years

💰 CTC: ₹2.5 – ₹3.25 LPA

🏢 About Dsoft Innovations LLP

Dsoft Innovations LLP, a proud subsidiary of the Dsoft Group (35+ years of legacy), is revolutionizing local commerce. Through our flagship solution SuvarnaSetu, we empower retail jewelers with personalized mobile apps and websites to boost revenue, customer engagement, and loyalty.

🎯 Role Overview

As a Customer Success Executive, you will act as the key point of contact for our B2B jeweler clients. Your role will focus on ensuring smooth deployment, onboarding, and adoption of customized digital platforms while driving measurable client success.

🔑 Key Responsibilities

✅ Client Platform Management

Coordinate design, testing, and deployment of customized mobile apps and websites for clients

✅ End-to-End Client Support

Handle B2B & B2C client queries

Act as a bridge between clients and technical teams

✅ Training & Onboarding

Conduct onboarding sessions and training for jewelers

Create simple guides/resources for effective platform usage

✅ Target & Performance Ownership

Achieve monthly targets

Ensure at least 25% successful project closures per month

✅ Technical & Reporting Skills

Work on CRM tools and manage large databases

Prepare MIS reports using MS Excel & MS Office tools

🎓 Skills We’re Looking For

✔ Strong communication & coordination skills (English Compulsory)

✔ Client-centric mindset

✔ Basic technical understanding of apps/web platforms

✔ Experience with CRM, MIS & reporting

✔ Result-oriented and organized approach

📩 How to Apply

Share your updated resume:

📧 hrd@freedeem.in

📞 9510974734