Customer Success Executive

About AccioJob

AccioJob is a Y Combinator backed skilling + hiring platform on a mission to solve India's employability. We train graduates in full-stack development, data analytics and AI, then place them in roles at 500 + partner companies through industry led offline and online programs.

We blend AI-powered assessments and in-person hiring drives to give employers a faster, higher-quality funnel of pre-screened talent.

With three offline skill-center's (Noida, Hyderabad, Pune) and new cities being launched, we are building India's Career Launchpad, the most trusted institution to help build entry level careers!

Team & Investors:

• Founders

  — Yashwardhan Burad (CEO), Priyanshu Agarwal, Vishu Bansal & Harsh Sharma; all IIT-Delhi alumni with deep product and hiring-ops experience.

• Investors

  — $2.7M raised from Y Combinator (W19), Mynavi (Japan’s largest HR group), Mehta Ventures and other strategic angels who share our vision for a skills-first hiring market.

• Team

  — 120+ mission-driven folks across teaching, product, ops and growth, all obsessed with student success.

Why Join Us?

• A Problem That Matters -

  India graduates nearly

  2 million engineers every year, yet fewer than 60 percent secure relevant jobs

  . At AccioJob you’ll work on closing this gap at scale— making job opportunities, guidance, mentorship and structured industry linked learning accessible to all — so your effort converts directly into real offer letters and life-changing salaries.

• Growth Opportunity -

  Our 3 skill centers already touch more than 10000 students, conducting 60+ hiring drives and enrolling 500+ learners each month. We are expanding to 30 cities in the next 2 years.

• Outstanding Team -

  We invest and help people grow, our mission isn’t restricted to our users alone. Our business, learning and engineering teams are young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of fun!

Ownership & Acceleration

AccioJob is built for speed, not bureaucracy. Career paths are fluid—classroom instructors pivot into product, ops managers move to growth—and every employee gets a chance to solve real problems and drive impact. If you want to grow as fast as the company you’re building, join us.

About the job

Customer Success Executive

Company name

Job location

Working days

Timing

Join Our Team as a Customer Success Executive!

Are you passionate about providing top-notch support and guidance to students (our primary customers)? Do you thrive in dynamic environments where every day brings new challenges and opportunities to make a difference? If so, we want you on our team at AccioJob!

As a Customer Success Executive, you'll be at the forefront of ensuring our students have a seamless experience with our products. From handling inquiries and solving problems to conducting informative demo sessions, you'll be the go-to person for our students’ needs.

Here’s what you’ll do:

• Provide real-time information and support to students
• Act as a liaison between AccioJob and our student community
• Address student queries and issues via various channels
• Resolve escalations promptly to maintain a stellar student experience
• Optimize internal processes to enhance efficiency

Our Ideal Candidate:

• 6 months to 1 year of experience in customer support
• Excellent communication skills in English (written, verbal, and non-verbal)
• Quick learner with a proactive approach to work
• Positive, resilient, and open-minded attitude
• Experience with group sessions is a plus
• Proficiency in any other Indian languages is a plus (Hindi, Telugu, Marathi, Tamil etc.)

Why Join Us?

• Innovative Environment: Be a part of a forward-thinking team in the digital lending space.
• Dynamic Workplace: Engage in a collaborative and supportive work environment.
• Growth Opportunities: Expand your career with ample opportunities for professional development.

Perks & Benefits

• Competitive salary
• Generous ESOPs
• ChatGPT subscription access
• Comprehensive health cover for you + family
• Discounted gym & mental-wellness plan
• Team Outings

Founding Team

• Yashwardhan Burad

  — Co-Founder & CEO

• Vishu Bansal

  — Founder & Placements Head

• Priyanshu Agarwal

  — Founder & COO

• Harsh Sharma

  — Founder & CTO