Customer Success Associate

Company Description

Sekel Tech is a leader in hyperlocal discovery and omni-commerce SaaS solutions, enabling brands, dealers, and stores to increase foot traffic and generate high-quality leads. By bridging the gap between online discovery and in-store experiences, we use advanced technology to deliver effective location-based solutions that turn digital interactions into sales. Trusted by Fortune 500 brands, we generate 4.6 million quality leads quarterly, achieving an 18-20% leads-to-sales conversion rate. Our secure, compliant data management processes prioritize trust and data integrity. At Sekel Tech, we are reinventing the way brands elevate their presence and convert engagement into measurable results.

Role Description

This is a full-time on-site role based in Haveli for a Customer Success Associate. The role involves building and maintaining strong relationships with clients, understanding their business needs, and ensuring exceptional service delivery. Key responsibilities include onboarding new clients, providing tailored solutions, resolving queries, monitoring account usage, and identifying opportunities to enhance client satisfaction. The Customer Success Associate will work cross-functionally with internal teams to ensure customer success and contribute to retention and growth efforts.

Qualifications

• Customer Relationship Management and Customer Support skills to build positive relationships and respond effectively to client needs
• Proficiency in Account Management and Problem-Solving to ensure smooth client onboarding and successful issue resolution
• Data Analysis and Reporting skills to monitor performance metrics and identify improvement opportunities
• Excellent Communication and Interpersonal skills to interact with clients and collaborate with internal teams effectively
• Proven ability to work in on-site team environments in dynamic and fast-paced settings
• Prior experience in customer success, account management, or client services is preferred
• Educational qualifications in Business, Marketing, or a related field is a plus