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Customer Success Associate

Customer Success Associate

Attentive.ai

0 - 2 years

5 - 7 Lacs

Noida

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

portfolio retention drive engagement support empathy communication adaptability collaborative zones saas

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role

As a Customer Success Associate, you will manage the Small and Medium Business (SMB) customer portfolio, with potential exposure to mid-market accounts. You will play a crucial role in driving customer satisfaction, account growth, and retention, serving as the primary advocate for our clients. This is an exciting opportunity to join a fast-growing industry and directly contribute to our success.

Key Responsibilities

Own, manage, and deepen relationships with SMB (and select mid-market) customers.
Drive farming activities: identify upsell and cross-sell opportunities by understanding customers’ evolving business needs.
Serve as the voice of the customer within the organization by advocating for their needs and perspectives.
Proactively solve problems and ensure customers gain maximum value from our products.
Communicate regularly with accounts, ensuring high levels of engagement and satisfaction.
Collaborate cross-functionally with Sales, Product, and Support teams.
Work US shift hours as required (5:30 PM to 2:30 AM IST).

Key Traits and Skills

Farming & Growth Mindset: Demonstrated passion for account growth (upsells, cross-sells) and a proactive approach to customer value realization. Entrepreneurial Attitude: Ability to think independently, act resourcefully, and be innovative in driving customer success initiatives.

Customer Obsession & Empathy: Strong desire to understand, advocate for, and delight customers. Ability to listen carefully, empathize, and respond with appropriate solutions.
Excellent Communication: Exceptional verbal and written communication. Ability to simplify complex topics, communicate with clarity, and build rapport.
Listening Skills: Outstanding active listening—you hear what’s said and what’s not, and you ask insightful questions to dig deeper.
Quick Learner: Adaptability and eagerness to master new industry concepts, products, and processes swiftly.
Team Player: Collaborative mindset, openness to feedback, and willingness to partner with colleagues to deliver results.

Qualifications

Bachelor’s degree from an accredited university (recent graduates are encouraged to apply).
0–2 years experience in customer-facing roles preferred, but not mandatory.
Availability to work during US time zones.
Experience in SaaS or B2B environments is a plus, but not required.

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Customer Success Associate