Customer Success Associate

Job Title: Customer Success Associate Work Mode: Work From Office Location - Kharadi, Pune, Maharashtra About the Role We are hiring Customer Success Associates for a domestic outbound process focused on advising leads about insurance products. This is an excellent opportunity for individuals with strong communication skills and a passion for customer engagement. Key Responsibilities Make outbound calls to interested leads. Understand customer needs and recommend appropriate insurance products. Deliver high-quality customer service and build lasting relationships. Maintain accurate records of interactions and follow-up activities. Requirements Educational Qualification: Graduate from any field (mandatory) Experience: Open to both freshers and experienced candidates Preferred: Experience in insurance and a strong sales acumen Languages: Fluency in English and Hindi (mandatory) No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence) Clear pronunciation and strong grammar skills Skills: Excellent verbal communication Confident, persuasive, and customer-centric mindset Job DetailsNature of Account: Domestic – Insurance (Outbound Sales) Shift Timing: Rotational Shifts Females: Day shift only (till 8 PM) Males: Rotational shifts Working Days: 6 days a week Interview Process (Face-to-Face Only)HR Round Versant Level 6 Certification Written Assessment Operations Round Client Round