Customer Success Associate

Secure Rpo

1 - 3 years

3 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Customer Support Technical Support Technical Voice Process Technical Customer Support International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Success Associates (L1)

Key Responsibilities:

Handle
inbound/outbound voice support
for international customers.
Provide
customer assistance and issue resolution
in a professional and timely manner.
Document all customer interactions accurately in the system.
Ensure
first call resolution
(FCR) and maintain customer satisfaction.
Escalate unresolved issues as per the escalation matrix.
Follow company policies and processes while maintaining data confidentiality.

Required Skills and Qualifications:

Education:
Bachelor's degree in a technical stream (Tech Graduate B.Tech/B.E./BCA etc.)
Experience:
Minimum
1 year of experience
in an
international voice process
.
Language Proficiency:
A1 level in English;
excellent spoken English with no MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence)
.
Communication Skills:
Top-notch verbal communication with no grammatical or pronunciation errors.
Strong interpersonal skills and problem-solving abilities.
Willingness to work in
24/7 rotational shifts
.

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