Customer Success Associate

Designation: Customer Success Associate
Location: Bengaluru
Department: Sales and Operations
Company Website: www.scottinternational.com

About the Company:
Scott International is an established industrial firm based in Bangalore. We operate across manufacturing, production, procurement, and sales. Our work culture encourages responsibility, ground-level leadership, and coordination between on-site and off-site teams.

Job Description:
We are looking for a Customer Success Executive to engage with existing clients, guide them in their onboarding journey, and ensure continuous value from our services. This individual will be a key point of contact for customer satisfaction, app usage, and client education.

Key Responsibilities:

· Attend to walk-in clients, present service features, and assist with conversions

· Support client onboarding and ensure smooth transition into our service ecosystem.

• Guide customers through app usage and internal process workflows.
• Build strong, trust-based relationships with active clients.
• Proactively address customer queries and track engagement.

Key Requirements:

• 2 to 3 years of experience in customer success or account management.
• Excellent verbal and written communication.
• Strong interpersonal skills and ability to teach/support clients.

Candidate Expectations:

• Must be approachable, solution-oriented, and committed to customer retention.
• Comfortable with SaaS platforms or service-based product environments.
• Educational Qualification (Preferred): Bachelor’s degree in Business, Marketing, or Customer Management

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹450,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• B2B sales: 2 years (Required)

Language:

• English, Hindi,Kannada (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Expected Start Date: 01/08/2025