Customer Success Associate

Customer Success Associate – Work From Office (Pune)

Location: Kharadi, Pune
Job Type: Full-Time | 6 Days Working | Rotational Shifts

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Success Associates for a leading domestic process. The ideal candidate will be responsible for delivering a smooth and satisfying experience to customers by resolving queries promptly and accurately.

Key Responsibilities

• Handle inbound customer queries and provide timely, accurate resolutions.
• Ensure a positive customer experience through excellent communication and service quality.
• Understand customer concerns and escalate issues when necessary.
• Maintain professionalism and empathy during customer interactions.
• Meet performance metrics related to customer satisfaction and quality.

RequirementsQualifications

• Graduate in any field.

Skills

• Excellent communication skills in English and Hindi (spoken & written).
• Must have neutral pronunciation with no MTI or RTI, and no grammatical errors.
• Strong customer handling capability and problem-solving attitude.

Experience

• Freshers and experienced candidates (1+ year in BPO) are welcome.
• Preferred: Experience in domestic insurance processes and sales acumen.

Salary

• Freshers: Up to ₹28,000 CTC
• Experienced (1+ year BPO): Up to ₹40,000 CTC (based on last drawn)

Shift Details

• Rotational shifts
• Female candidates: Day shift available until 8 PM
• Male candidates: Rotational
• 6 working days per week

Interview Process

• HR Round
• Versant 6 Certified Test
• Written Assessment
• Operations Round
• Client Round

Interview Mode: Face-to-face / Walk-in

Why Join Us?

• Great opportunity to build a career in customer service
• Transparent growth path
• Competitive compensation
• Supportive work environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹450,000.00 per year

Work Location: In person