Job Title: Product Manager Company: Zotok.ai Location: Hyderabad About ZoTok.ai: ZoTok.ai is India s first AI-driven conversational commerce engine designed for seamless business operations on WhatsApp. We empower businesses to digitize their order-invoice-payment cycles without the need for expensive DMS, ensuring smooth operations and strong customer relationships. Role Description: As a key player in the product development of Indias first conversational commerce engine powered by GenAI, you will work closely with the founder and various stakeholders to drive product strategy, define roadmaps, and manage product lifecycles. Your primary responsibility will be to understand customer needs, outline product requirements, and introduce innovative solutions that align with business goals. This role is based on-site in Hyderabad. Key Responsibilities: Product Strategy & Roadmap Development: Collaborate directly with the founder to shape and define the product vision and strategy. Develop and maintain product roadmaps that align with business goals and market demands. Stakeholder Collaboration: Partner with cross-functional teams (engineering, design, marketing, sales) to gather requirements, prioritize features, and ensure successful product delivery. Customer Insights: Conduct market research and collect customer feedback to understand user needs and pain points, utilizing these insights to drive product improvements and the development of new features. Documentation: Prepare comprehensive Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) to effectively communicate product specifications and business needs to the development team. Project Management: Manage the full product development cycle from concept to launch, ensuring timely delivery and high-quality outcomes. Track progress, adjust plans as needed, and ensure project goals are met. Performance Monitoring: Post-launch, analyze product performance metrics to identify areas for improvement and ensure the product meets both user expectations and business objectives. Innovation & Improvement: Continuously explore opportunities for product innovation and enhancement, with a focus on driving growth and improving user satisfaction. Product Development: Lead the entire product lifecycle for Z Tok s AI-powered solutions, focusing on seamless integrations with ERP, CRM, and conversational AI platforms. Prototyping: Develop and iterate on product prototypes to visualize concepts, workflows, and user experiences prior to full-scale development. Qualifications: Experience: At least 2 years of experience in product management within the B2B or B2C industry. Education: Bachelors degree in Business Administration , Computer Science , Engineering , Product Management , or a related field from a tier-1 ,tier 2college. A M asters degree or an MBA in a related field would be an added advantage. Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proven track record of collaborating effectively with cross-functional teams. Ability to manage multiple projects simultaneously. Familiarity with product management tools and methodologies. Mindset: Proactive and entrepreneurial, with a passion for building and scaling products. Location: Willing to work on-site in Hyderabad. Why Join Us? Innovative Product: Be part of a revolutionary AI-driven platform transforming business operations. Growth Opportunities: Gain experience in a fast-growing company with potential for career advancement. Collaborative Environment: Work with a supportive team dedicated to delivering impactful solutions. .
Company: Zono Tradetech Pvt Ltd Job title: Customer Success Associate Job location: Hyderabad About ZoTok.ai: ZoTok.ai is India s first AI-driven conversational commerce engine designed for seamless business operations on WhatsApp. We empower businesses to digitize their order-invoice-payment cycles without the need for expensive DMS, ensuring smooth operations and strong customer relationships. As a Customer Success Associate, you will play a pivotal role in driving revenue growth by acquiring new clients and nurturing existing relationships. You will be responsible for understanding the needs of potential customers, articulating the value proposition of our SaaS products, and closing deals to meet or exceed sales targets. This role requires a highly motivated individual with a proven track record in B2B sales, excellent communication skills, and a passion for technology. Roles & Responsibilities: Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software. Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders. Understand clients business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customers existing systems. Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients specific needs and deliver tangible results. Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently. Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction. Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client. Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly. Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey. Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software. Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation. Requirements: More than 3 years experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry. Bachelors degree is mandatory (negotiable for candidates with relevant industry experience). Working experience in Distribution or Commerce industries is a plus. Strong understanding of Supply Chain Management concepts and processes. Excellent communication, relationship-building, and presentation skills. Ability to thrive in a fast-paced, customer-focused environment. Self-motivated with a proactive attitude and a passion for driving customer success. Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, were at the forefront of this transformation, pioneering Indias very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions. Why join us youll dive deep into the expansive industry of Supply Chain Management (SCM) within the Software-as-a-Service (SaaS) realm, specifically focusing on the sales port. Your expertise in SCM and SaaS will not only be honed but also expanded, as you contribute to revolutionizing the way businesses operate in this domain. Zotok is an unique product offering that occupies a niche market with tremendous demand, promising you an unparalleled sense of pride in what you do. Join us today and be a part of something truly extraordinary.
We are looking for a MIS Executive to support our Customer Success team by managing data, generating reports, and ensuring smooth information flow to enhance customer experience. Job Overview: As an MIS Executive in the Customer Success department, you will be responsible for managing customer-related data, tracking key performance metrics, and providing reports to help improve customer engagement. Your analytical skills will help streamline operations, ensuring our customers receive the best support and experience with Zotok.ai s solutions. Job Responsibilities: Data Management: Maintain, update, and organize customer data in the MIS system. Report Generation: Develop and share daily, weekly, and monthly reports on customer interactions, support tickets, and product usage. Performance Analysis: Track key KPIs (such as customer retention, response times, and issue resolution rates) and provide insights for improvement. Customer Insights: Analyze customer feedback, trends, and support requests to assist the Customer Success team in enhancing services. Automation & Optimization: Work on automating repetitive reporting tasks using Excel, SQL, or other reporting tools. Cross-Team Collaboration: Coordinate with Customer Support, Product, and Sales teams to ensure smooth data sharing and decision-making. CRM & Ticketing System Management: Maintain accuracy and completeness of data in the CRM and support tools. Process Improvement: Identify gaps in data reporting, suggest improvements, and implement best practices to enhance efficiency. Qualifications & Skills: bachelors degree in Business Administration, Computer Science, Information Technology, or a related field. 1-3 years of experience in MIS, Data Analysis, or a similar role (preferably in a SaaS or customer-facing environment). Proficiency in Excel (Advanced), Google Sheets, SQL, and CRM tools . Experience in data visualization tools (Tableau, Power BI, etc) is a plus. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills to present data insights clearly. Ability to work in a fast-paced environment and handle multiple priorities