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Zotok Ai
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Customer Success Associate

Customer Success Associate

Zotok Ai

1 - 2 years

4 - 8 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

Supply chain management Sales Relationship building SAAS General trade Commerce Dms SCM CRM Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company: Zono Tradetech Pvt Ltd

Job title: Customer Success Associate

Job location: Hyderabad

About ZoTok.ai:

ZoTok.ai is India s first AI-driven conversational commerce engine designed for seamless business operations on WhatsApp. We empower businesses to digitize their order-invoice-payment cycles without the need for expensive DMS, ensuring smooth operations and strong customer relationships.

As a Customer Success Associate, you will play a pivotal role in driving revenue growth by acquiring new clients and nurturing existing relationships. You will be responsible for understanding the needs of potential customers, articulating the value proposition of our SaaS products, and closing deals to meet or exceed sales targets. This role requires a highly motivated individual with a proven track record in B2B sales, excellent communication skills, and a passion for technology.

Roles & Responsibilities:

Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software.
Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
Understand clients business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customers existing systems.
Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients specific needs and deliver tangible results.
Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently.
Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly.
Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey.
Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

Requirements:

More than 3 years experience in Customer Success, Client Onboarding, or similar roles within the
IT/Product SaaS
industry.
Bachelors degree is mandatory (negotiable for candidates with relevant industry experience).
Working experience in Distribution or Commerce industries is a plus.
Strong understanding of Supply Chain Management concepts and processes.
Excellent communication, relationship-building, and presentation skills.
Ability to thrive in a fast-paced, customer-focused environment.
Self-motivated with a proactive attitude and a passion for driving customer success.

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, were at the forefront of this transformation, pioneering Indias very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.

Why join us

youll dive deep into the expansive industry of Supply Chain Management (SCM) within the Software-as-a-Service (SaaS) realm, specifically focusing on the sales port. Your expertise in SCM and SaaS will not only be honed but also expanded, as you contribute to revolutionizing the way businesses operate in this domain. Zotok is an unique product offering that occupies a niche market with tremendous demand, promising you an unparalleled sense of pride in what you do. Join us today and be a part of something truly extraordinary.

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Customer Success Associate