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Home
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Jobs in Pune
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Studiokook
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Customer Services Executive

Customer Services Executive

0 - 2 years

|

2 - 5 Lacs

Posted:4 days ago| Platform:

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Skills Required

customer relationship back office customer service customer complaints customer care customer interaction sales billing customer support technical support operations chat email support non voice customer handling crm communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

StudioKook is looking for Customer Services Executive to join our dynamic team and embark on a rewarding career journey

Respond promptly and professionally to customer inquiries, complaints, and requests via phone, email, chat, or in-person
Provide accurate and complete information about the company's products or services to customers
Identify and assess customer needs to achieve satisfaction, and recommend appropriate solutions or alternatives
Handle and resolve customer complaints and concerns in a calm and courteous manner, aiming for a positive resolution
Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved
Keep records of customer interactions, transactions, comments, and complaints in the customer database or CRM system
Collaborate with other departments, such as sales, technical support, and billing, to resolve customer issues and provide comprehensive solutions
Stay updated on product knowledge and industry trends to effectively address customer inquiries and provide accurate information

More Jobs at Studiokook

Customer Services Executive

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Experience: Not specified

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