Studiokook

StudioKook is looking for Customer Services Executive to join our dynamic team and embark on a rewarding career journey Respond promptly and professionally to customer inquiries, complaints, and requests via phone, email, chat, or in-person Provide accurate and complete information about the company's products or services to customers Identify and assess customer needs to achieve satisfaction, and recommend appropriate solutions or alternatives Handle and resolve customer complaints and concerns in a calm and courteous manner, aiming for a positive resolution Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved Keep records of customer interactions, transactions, comments, and complaints in the customer database or CRM system Collaborate with other departments, such as sales, technical support, and billing, to resolve customer issues and provide comprehensive solutions Stay updated on product knowledge and industry trends to effectively address customer inquiries and provide accurate information